Help & Support
We’re happy to help. Contact English Track at contact@nursetrackinc.com (Pacific Time).
Frequently asked questions
I forgot my password.
On the sign-in page, choose Forgot password? and we’ll email you a reset link. No email? Contact us and we’ll help.
Can I get a refund?
Yes, within 14 days if you’ve only just started — see our Refund Policy.
I can’t hear the Listening audio.
Check your volume and silent switch, then press Play. On iPhone/iPad, turn off Silent mode. Chrome, Edge and Safari give the clearest voices.
Can I hear the lessons explained in Malayalam, Hindi or Filipino? (മലയാളം · हिन्दी · Filipino)
Yes — it’s optional. Choose Malayalam, Hindi or Filipino under Profile → Voice lessons in my language (or press the button at the top of any lesson). Every lesson then shows a 🎧 voice lesson that explains it in your language, with the English exam parts spoken in English; choose “English only” to switch it off. When a tutor has recorded a lesson you simply press play; otherwise it is read by your device’s voice for that language. Hindi works on iPhone, iPad, Mac, Android and Windows — if it is silent, add a Hindi voice: iPhone/iPad: Settings → Accessibility → Spoken Content → Voices → Hindi; Android: Settings → Text-to-speech → Speech Services by Google → Install voice data → Hindi (India); Windows: use Microsoft Edge or Settings → Time & language → Speech → Add voices → Hindi. Malayalam works on Android phones and tablets (Install voice data → Malayalam (India)) and on Windows in Microsoft Edge; Apple devices have no Malayalam voice, so on an iPhone you can read the full Malayalam text under “Read the Malayalam text” (the English parts still have 🔊 buttons). Filipino works on Android phones and tablets (Install voice data → Filipino (Philippines)) and on Windows in Microsoft Edge; Apple devices don’t include a Filipino voice, so on an iPhone you can read the full text under “Read the Filipino text”.
The audio sounds robotic — how do I add a better English voice?
Unless a tutor has uploaded a recording, the Listening audio, small-talk questions and role-play lines are read by your device’s English voices. CELBAN recordings use Canadian English, so a natural-sounding Canadian (en-CA) or North American (en-US) voice sounds closest to the real test. To add one: iPhone/iPad: Settings → Accessibility → Spoken Content → Voices → English, then download an “Enhanced” or “Premium” Canadian or US voice. Android: Settings → System → Languages → Text-to-speech → Speech Services by Google → Install voice data → English (Canada) or English (United States). Windows: Settings → Time & language → Speech → Add voices → English (Canada) or English (United States). Mac: System Settings → Accessibility → Spoken Content → System voice → Manage voices → English. Then reload the page. Microsoft Edge and Chrome on a computer usually include natural-sounding English voices already.
Where do I start?
Start with Module 0 — Start Here: it explains the CELBAN (the Computer Based Test and the Speaking Test), how results are reported as CLB levels and how to plan your study. Then work through the Listening, Reading, Writing and Speaking modules, Canadian Nursing Communication and Test Day, using the practice bank as you go. When you are reaching your target levels in practice, try a full timed practice test.
The Speaking recorder doesn’t work.
Allow microphone access when asked. If you said no before: on iPhone/iPad go to Settings → Safari (or English Track CELBAN) → Microphone; on Android, Settings → Apps → permissions; on a computer, click the lock icon beside the web address.
How do I install the app?
On iPhone/iPad in Safari: tap Share then Add to Home Screen. On Android or a computer in Chrome/Edge: tap Install when prompted, or use the browser menu → Install app.
When will my tutor mark my work?
Usually within 2 working days. You’ll see a badge on Results when feedback is ready.
What CLB level do I need, and how long will it take?
CELBAN reports a Canadian Language Benchmark (CLB) level for each skill. At the time of writing, the minimums accepted by Canadian nursing regulators are usually Listening CLB 9, Reading CLB 8, Writing CLB 7 and Speaking CLB 8 — but requirements can change, so always confirm current requirements with your regulator and on celbancentre.ca. The levels in this course are English Track estimates, not official results. How long you need depends on your current English: many nurses study for 6–12 weeks. Module 0 has a realistic study plan, and the practice tests show you when you are ready.
How do I delete my account?
Profile → Delete my account. This permanently removes your data and recordings.
